Refund policy
Return, Refund and Canceled Online Orders Policy
We have a 14 days exchange policy, which means you have 14 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at +961 76 857 831 or info@shop-elly.com. Please note that exchanges will need to be sent to the following address: Elly Fashion Studio, Zouq Mkayel
A $4 exchange fee applies to local exchanges.
If you request an exchange, duties, taxes and related shipping charges may apply again.
If your exchange is accepted, we’ll send you an exchange shipping label with cost to be borne by the customer, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any return question at info@shop-elly.com or +961 76 857 831
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Online Order Cancellation Policy
Clients who cancel online orders without a valid reason will no longer be eligible to place additional online orders.
If an order is placed by a client who has previously canceled an order without a valid reason, the following rules will apply:
1st Rule: The client will be required to pick up the items in-store on the same day the order is placed.