Return, Refund and Canceled Online Orders Policy

We have a 14 days exchange policy, which means you have 14 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at +961 76 857 831 or info@shop-elly.com. Please note that exchanges will need to be sent to the following address: [Elly, Centre Debs, Kaslik]  

A $4 exchange fee applies to local exchanges.

For International Orders:

If you request an exchange, duties, taxes and related shipping charges may apply again.

If your exchange is accepted, we’ll send you an exchange shipping label with cost to beard by the customer, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any return question at info@shop-elly.com or +961 76 857 831

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Online Order Cancellation Policy

Clients who cancel online orders without a valid reason will no longer be eligible to place additional online orders.

If an order is placed by a client who has previously canceled an order without a valid reason, the following rules will apply:

1st Rule: The client will be required to pick up the items in-store on the same day the order is placed.

2nd Rule: Failure to collect the items within the stipulated time will result in the order being canceled permanently, and the items will no longer be reserved.

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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns, only exchanges are accepted on items if items are in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

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Exchanges
The fastest way to ensure you get what you want is to exchange the item you have, and once the exchange is accepted, make a separate purchase for the new item.

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Refunds